uncovering hidden work skills

Meet Jane. She’s a secretary by day, but her true calling? Excel wizard. In her free time, Jane creates detailed spreadsheets for organizing her home life—everything from chores to budgeting to grocery lists. To top it off, she documents her creations across social media, sharing her passion for organization with a growing audience. She tried … Read more

The Hidden Costs of Outdated Technology in the Workplace: A Call Center Nightmare

  Meet Sarah, a dedicated employee working in a bustling call center. Sarah’s job is straightforward—take a certain number of calls per hour, answer customer inquiries, and log notes about each interaction. But the reality is anything but simple. Every time Sarah finishes a call, she has to exit and reenter the call dialer just … Read more